How do I contact your customer services department?

Our customer services team can be contacted on the following telephone number +44 (0)1252 533 561

Monday to Thursday 8am - 5:30 pm (GMT)

Friday - 8am - 4pm

Saturdays, Sundays & Bank Holidays Closed

If we are not in the office when you call please leave a message on our answer phone and we will call you back within 24 hours.

Alternatively, you can email the team at;or write to us at TLG Brands Online, 2nd Floor, 20 Broadway Studios, London, W6 7AF, UK.


How will I know if a product is out of stock?

If the item you are looking for is out of stock it will show as out of stock on the product page. We sometimes get more stock of a product so click on the Notify Me button and enter your email address. This way we can email you as soon we get more stock in.


What countries do you ship to?

Please see our list of allowed countries on the delivery & returns page


Will I need to pay customs duty on my bag order?

Each country has different rules, so we would advise that you contact your local postal service to find out more about the costs in your country. Our shipping costs do not include any customs or import duties.


Can I add a new item to an existing order?

Unfortunately once your order has been confirmed via email you cannot add a new item to your order. You will have to place a separate order.


What payment methods do you accept?

We accept the following credit/debit cards: MasterCard, Visa, Visa Debit and Visa Electron. All payments are securely processed through Realex.


Is it safe to use my credit/debit card on

Yes. We process all credit/debit card transactions using Sagepay. We are completely PCI compliant and we encrypt all sensitive data supplied to us so that it cannot be accessed by anyone once you have supplied it to us, making your data 100% secure.


When will I receive my order?

If you requested UK Next Day delivery before 3pm your order will be with you by the end of the next working day (unless you have been contacted by a member of our customer services team and informed of a delay due to unforeseen circumstances). Please note that orders placed after 3pm on a Thursday will not be delivered until the following Monday. Orders placed after 3pm on a Friday will not be delivered until the following Tuesday.
If you requested standard UK delivery you can expect your order in 3-5 working days
For European delivery please allow 3-7 working days for delivery
For Worldwide delivery please allow 3-7 working days for delivery

Please note we do not deliver on Saturdays.


How do I return or exchange an item?

Please click here to find out how to return or exchange an item


Where are your handbags made?

We have established great relationships with our manufacturers in China & India who work with us to produce our really special collections.


Do you offer a repair service?

No we do not offer this option.